Privacy Policy

Introduction

At Meals in a Moment we are committed to protecting your privacy. Any personal information we collect about you is used to provide you with the best possible product and service based on your individual needs and to keep you informed of any additional services we may offer which may be relevant to you.

We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our web site or when you have contact with us in person (including delivery drivers). At no time does Meals in a Moment collect any information from our customers other than that information that our customers voluntarily give us.

The information we collect and how we use it.

When you purchase products from Meals in a Moment we may need to collect some or all of the following details:

In order to fulfil your purchases:
  • Full name and address
  • Contact telephone number/s
  • Delivery instructions
  • Payment details such as credit card information
  • Email address
  • How you heard of Meals in a Moment
If you seek advice on dietry requirements:
  • What dietry requirement it is
  • Is it an allergy?
  • Is it an intolerance?

Aside from using this information to fulfil your purchase request, we may also use it to occasionally notify you about new products, promotions, and relevant information which we think you will find valuable. You have the option to decide how you receive these types of communications (for example by mail, email or telephone). You also have the option not to receive these types of communications. For more information please refer to our "Choice & Opt-out" section below.

From time to time we may also request information via market research, surveys or contests.( Have your say) Your participation in any of these is optional and you can remain anonymous. The information is collected in order to continually improve the services we offer you.

Disclosure of personal information to third parties.

We may disclose relevant personal information to third parties when necessary. For example, your delivery details will be shared with our contracted delivery drivers. Other than for the above, we will not disclose or share your personally identifiable information to any third parties for marketing or any other purpose without your prior consent, unless required by law.

Choice & Opt-out

You may request at anytime to have your personal information updated if you no longer wish to receive some or all of the communications we regularly send to our customers such as newsletters, product information and specials. To change your preferences simply write to us, phone us or email us at chris@mealsinamoment.com.

Access to and correction of information

You may request access to, or have corrections made to, the personal information we hold about you simply by writing to us, phoning us or emailing us at chris@mealsinamoment.com.

Online information: Cookies & IP Address

Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. We do not use cookies to identify specific individuals or for the operation of our site.

The use of advertising cookies sent by third-party servers is common in the Internet industry and you may have received a cookie from another site: we do not control these cookies, and a different cookie policy may apply to them.

Most browsers are initially set to accept cookies. If you’d prefer, you can set yours to refuse cookies or to alert you when cookies are being sent.

When you click something on our website, you give us the address of your computer (the IP address) so our website can deliver the new page to you. We do log which pages are displayed to which IP addresses so we can tell what pages on our site are used as part of a visit, and so we can troubleshoot problems. There is no personal identifiable information collected in our log files. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals while you are merely viewing our website.

Security

The Meals in a Moment web site takes every precaution possible to protect your personally identifiable information. This includes the use of Firewalls and when purchasing from Meals in a Moment your financial details are passed through a secure server using the industry standard SSL (secure sockets layer) encryption technology.

Changes to our Privacy Policy

We may amend this privacy policy as our business requirements or the laws change. Any changes to this privacy policy will be updated on this site.

Contacting Meals in a Moment

If you wish to gain access to your information, have a query relating to this privacy policy or feel your privacy has been breached please contact our office through any of the following means -

Email: chris@mealsinamoment.com

Post:

Attn: Manager
PO Box 1199 Braeside Vic 3195

Telephone: 03 95807906


Refunds Policy

Meals in a Moment offers a 100% guarantee that if you are not absolutely delighted with your first delivery we will provide you with a credit. Simply contact us within 48 hours of receiving your first delivery, stating why you aren't happy.

All other requests for credits/refunds will be determined on a case-by-case basis and must be made by calling 03 9580 7906.


Delivery Policy

Meals in a Moment schedules deliveries to different suburbs on different days (please see our Delivery Day page). Delivery days are subject to temporary change during special events local to you and on public holidays.

Meals will be delivered during business hours, however circumstances may arise where meals are delivered outside these hours. Your food is delivered in a sealed esky and can be left in a shaded spot for up to 6 hours. You can specify a secure area where you would like the esky left when you place your order.

You may keep the esky for a small additional charge with your first delivery. Please note that some delivery areas also incur an additional delivery fee.